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X8 CORE DEVOPS
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POLICIES

An information page where you can review our brand-specific policies and terms of use in accordance with the principles of transparency and trust.

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PROJX E-MAIL HOSTING AGREEMENT

1. Parties and Acceptance

This PROJX E-Mail Hosting Agreement ("Agreement") is entered into electronically between PROJX Digital İnovatif Teknolojiler A.Ş ("PROJX") and the natural or legal person who purchases e-mail hosting services through PROJX's website and/or digital channels ("Customer" or "You").

By electronically accepting this Agreement, the Customer acknowledges having read, understood and agreed to be bound by the provisions of the Agreement and any corporate policies/agreements in force by reference to the Agreement (including the General Terms of Service).

2. Entry into Force and Term

2.1. The Agreement enters into force upon the Customer's application for the service and the activation of the service by PROJX.

2.2. The Agreement is concluded for an indefinite term. The fact that the Customer subscribes on a monthly payment basis does not change the indefinite nature of the Agreement.

3. Description of the Service

The service provided by PROJX consists of the operation of the e-mail addresses associated with the Customer's domain, the hosting of e-mail content/attachments existing on these addresses and to be created in the future on PROJX's infrastructure, and making them accessible in a controlled manner over the internet ("Mail Hosting").

By using the Service, the Customer agrees to comply with this Agreement and all rules/policies/procedures published on the Platform.

3.1 Service Continuity and Interruptions

PROJX uses reasonable technical resources to make its best efforts for service continuity. Nevertheless, the Customer acknowledges that the service may be temporarily unavailable for the following reasons:

  • Force majeure events (earthquake, fire, flood, etc.)
  • Hardware/software failures
  • Periodic maintenance, repair and update operations
  • Telecommunications/communication lines, attacks, network congestion, etc.

3.2 No Uninterrupted Service Guarantee

The Customer acknowledges that no uninterrupted service guarantee is provided. Interruptions are not considered a breach of contract.

3.3 SLA

The Service Level Agreement (SLA) is published separately on the Platform.

3.4 SSL Certificates and Private Key

  • SSL certificates are subject to third-party conditions.
  • The private key may not be shared for security reasons.
  • External use requests must be made within 30 days.

3.5 Additional Services and Third Parties

PROJX is not responsible for third-party services.

4. Customer's Obligations

4.1 Providing Accurate and Up-to-Date Information

The Customer accepts that the information provided is accurate. Incorrect information must be corrected within 2 days.

4.2 Reputation and Honest Use

PROJX's reputation must not be damaged.

4.3 Content, Compliance with the Law and Liability

4.3.1 All responsibility for the content lies with the Customer.

4.3.2 Infringement of intellectual property is prohibited.

4.3.3 PROJX is not obliged to monitor content.

4.3.4 Spam and illegal content are prohibited.

4.3.5 Assignment of the service is prohibited.

4.3.6 In case of breach, the service may be suspended.

4.3.7 Logs may be shared within the scope of Law No. 5651.

4.3.8 The right of use cannot be transferred.

4.3.9 Security is the responsibility of the Customer.

4.3.10 The Customer is responsible for unauthorised access.

4.3.11 Material that is not accepted

  • Spam / spoofing
  • Phishing / fraud
  • Malware
  • Violence / hate speech
  • Content of illegal activities

4.3.12 PROJX systems may be monitored.

4.3.13 Warnings must be responded to within 48 hours.

4.4 Resource Usage Limits

  • 25 MB additional limit
  • 100 mails/hour
  • 50-recipient limit
  • Accounts inactive for 3 months may be deleted
  • FTP limits apply

4.5 Storage and Security

The backup responsibility lies with the Customer.

4.6 Pooled Use

Capacity is not transferred between accounts.

4.7 Maximum Storage

In the event the limit is exceeded, the service may be restricted.

5. Fees and Payment

5.1 Fees are collected in advance.

5.2 Automatic renewal is active.

5.3 If payment fails, the service is suspended.

5.4 The order code must be entered in the wire transfer description.

5.5 If payment is not made within 15 days, deletion may occur.

5.6 No refunds will be granted.

5.7 Prices may change.

6. Validity and Termination

6.1 Continued use means acceptance.

6.2 In case of breach, the service is suspended.

6.3 If payment is not made, termination occurs.

6.4 The Customer may cancel.

7. Disputes

The Istanbul Courts have jurisdiction.

8. Force Majeure

Natural disasters, attacks and infrastructure outages are covered.

9. Limitation of Liability

Total liability is limited to the 12-month fee.

10. Sanctions

Breach of sanctions is grounds for termination.

11. Final Provision

PROJX may update the agreement.

Company Information

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