CANCELLATION & REFUND POLICY
(Website Sales)

This policy sets out the cancellation and refund conditions for the services and products you purchase through www.projx.com.tr ("Site").

Your consumer rights arising from legislation are reserved. PROJX may additionally offer a voluntary refund guarantee on certain products; this guarantee does not limit your statutory rights.

1) Parties and Scope

This document applies to sales made through the Site by PROJX Digital İnovatif Teknolojiler A.Ş. ("PROJX"). Cancellation and refund conditions may vary depending on the type of product/service purchased through the Site.

2) Legal Basis

For purchase, delivery and withdrawal/cancellation processes, applicable legislation, including in particular the Consumer Protection Law No. 6502 and the Regulation on Distance Contracts, shall apply.

3) Definitions

• Contract Date: The date of purchase on which the relevant product/service is taken into processing by PROJX as the subject of an order.
• New Purchase: A service/product purchased for the first time.
• Renewal / Upgrade: Extension of a service whose term has expired, or an increase in the package/capacity.

4) General Principle

• Cancellation and refund are, as a rule, available only for new purchases.
• No refund will be made for renewal and upgrade transactions (unless expressly stated otherwise).
• In cases where you request immediate performance of the service or where such performance has commenced, exceptions to the right of withdrawal may arise under applicable legislation. Notwithstanding the foregoing, the voluntary refund guarantees specified by PROJX in this policy may apply separately.

5) Unconditional Refund (Voluntary Guarantee) – Hosting Packages

PROJX may, at its discretion, consider refund requests submitted within 15 days from the purchase date, without any need to state a reason, for certain newly purchased hosting / e-mail hosting / shared hosting packages.

Note: This unconditional refund guarantee applies only to the relevant refundable hosting packages.

6) Product-Based Periods (For New Purchases)

The refund request periods, depending on the purchase term, are as follows:

A) Annual Purchases (1 year or longer):

• Refund request: within 15 days from the contract date

B) Monthly Purchases (less than 1 year):

• Server products (subject to special conditions): within 72 hours
• Other refundable products (hosting, etc.): within 48 hours

7) Products and Transactions Excluded from Refund

The following products/services are, due to their nature, not eligible for cancellation/refund:

• Domain names: all registration, renewal and similar transactions
• SSL and security products
• Third-party licenses (all licenses/activations)
• Renewal and upgrade payments
• Services performed immediately in electronic form or intangible goods delivered immediately to the consumer (exceptions provided by legislation are reserved)
• Server products: refund conditions may be additionally limited by "special refund conditions" (see Article 6/B)

8) Campaign/Gift Services and Products

For an order being evaluated for refund, the cost of any services/products provided immediately as a gift within the scope of a campaign shall not be refunded.

Where necessary, the value of the gift product/service may be deducted from the refund amount and the refund processed accordingly.

9) If a Domain Transfer Cannot Be Completed

In cases where a domain name transfer cannot be completed for various reasons, in line with the relevant process, a "passcode" or equivalent access/transaction code granting the customer the right to transfer/obtain the domain may be generated and provided (rules of the extension and registration operator apply).

10) How to Submit a Refund Request

You must submit your refund request in writing.

• E-mail: [email protected]
• (If available) support request / ticket channel via the customer panel

We recommend that your request include the following information:

• Order number / service name
• Reason for refund request (not mandatory; speeds up the process)
• Information about the domain/service to which the refundable service is linked
• Contact e-mail and phone number

11) Method and Timing of Refunds

PROJX may carry out refunds in the following ways, depending on the payment method and operational suitability:

• Partial/full refund to the credit card
• Bank transfer/EFT
• Where necessary, allocation of a balance (virtual card/balance) to the customer account

Refund period: Once your request is reviewed and approved, the refund process will be initiated within 14 days at the latest. Reflection times caused by the bank/payment institution may vary.

Charges: In refund transactions, mandatory transaction/transfer fees may be deducted from the refund amount, in accordance with applicable legislation.

12) Cases of Misuse / Breach

If the service is associated with unlawful use, spam/phishing, malware distribution or other forms of misuse, or if a breach of contract/policy is identified, PROJX reserves the right to suspend/terminate the relevant service. Such situations may affect the refund evaluation.

13) Changes

PROJX may update this policy due to changes in legislation, operational processes or product/service scope. The current text shall be valid from the date it is published on the Site.

Last Revision Date: 06.01.2026

14) Contact

PROJX Digital İnovatif Teknolojiler A.Ş.
Address (TR Office): Abide-i Hürriyet cd. BlackOut Plaza A Blok NO 211/1/64 Şişli - İstanbul - Türkiye
Phone: +90 212 325 7300
E-mail: [email protected]